Uh oh… Part of your TN Webbing order was damaged in transit. Now what?
Although every effort is make to make sure your shipment arrives safely and securely, sometimes freight can arrive damaged. Tennessee Webbing makes sure the product we are shipping to your facility is packed and wrapped securely.
What happens when WE arrange shipping
We assume the freight risk. If your order arrives at your facility damaged – and you have allowed TN Webbing to arrange the freight/shipping of your order – it is our responsibility to work with the freight carrier to investigate the issue and collect on the claim. Additionally we will make sure you have replacement order shipped to you for the damaged freight.
What happens when YOU arrange shipping
You assume the freight risk. If you choose to arrange for your freight directly, any damage claims or investigation with the carrier are your responsibility. Since TN Webbing did not arrange the shipment we have no control or responsibility once it leaves our dock.
More reasons to allow us to arrange your shipping
TN Webbing has established long standing relationships and special pricing with our freight carriers because of the volume we ship. We promise to give you the most competitive pricing with the most reliable freight carrier for your shipment.
Want us to arrange shipping? Talk with a member of our sales and customer service team when you place your order. 800-390-4894
More information on shipping and damaged products can be found in our FAQ.