Orders and Order Status
100% Satisfaction Guarantee
Shipping, Freight and Delivery Questions
Connecting with Us
Marketing and Public Relations
Can I place an order online?
No. While you cannot place an order online we have an extensive online library of our products. Browsing the site before you place your order will give you and our customer service team a better understanding on what you are looking to purchase. You may contact our Sales and Customer Service team at 800-390-4894 or email@example.com to place your order.
How do I find a specific product on the website?
Our products are arranged by main product categories that can be filtered by certain product features like webbing width, break (tensile) strength, color, hardware type, etc. Our main product categories are Seatbelt Webbing, Military and Industrial Webbing, Polypropylene Webbing, Hook and Loop or Hardware. You can begin a generic search here.
Do you list all of your products on the website?
No. The products listed on our website is not an exhaustive list of our inventory. It is a large representative sample of what we have available. For current product availability contact our Sales and Customer Service team at 800-390-4894 or firstname.lastname@example.org.
What if I do not see what I need on the website?
The products listed on our website is not an exhaustive list of our inventory. It is a large representative sample of what we have available. Contact our Sales and Customer Service team at 800-390-4894 or email@example.com – they can assist you in finding the right product to fit your needs.
What is second quality or surplus webbing?
Surplus is a blanket term typically used to describe all seconds and over-runs. A second is webbing that is being sold for something other than its original purpose.
Why are there so many color variations?
Webbing is produced for many purposes in many industries. This can mean many colors variations are produced. There can also be shade variations of the same color. This can happen during the webbing production process. TN Webbing takes great care in separating webbing colors and shades during the sorting process to better serve our customers with specific color needs.
Do you have cotton webbing, elastic webbing or thread?
Not usually. Occasionally we have thread in limited colors.
Do you weave the webbing at your facility?
No. We are not a manufacturer. We have long-standing relationships with many webbing manufacturers to purchase first quality, overruns, surplus, factory seconds and obsolete webbing.
Can I purchase a single yard of webbing?
No. Our minimum order is $50 (before shipping and applicable tax is applied). We can accommodate the sale of one roll of webbing for certain products.
You sell in yards but I buy in meters. How can I convert the measurements?
For your convenience we have provided a conversion tool on our site. Our tool can covert the following. You can view the tool here.
Distance and Length
- Yards to Meters
- Meters to Yards
Mass & Weight
- Pounds to Kilograms
- Kilograms to Pounds
- Metric Tons to Short Tons
- Short Tons to Metric Tons
How do I place an order?
Contact our Sales and Customer Service team at 800-390-4894 (ph), 865-522-5824 (fax) or firstname.lastname@example.org to place your order.
How do I find out the status of my order?
If you placed your order through email or fax, our Sales and Customer Service team will send an email or fax confirmation regarding your order. You can request a tracking number for your shipment by contacting customer service at 800-390-4894 or email@example.com.
How do I change my order?
In most instances an order may be changed by contacting customer service via email or telephone. We cannot change your order if it has been prepared for, or already shipped. At your request customer service can reroute a shipment in transit or ship your modified order to you. Freight or shipping charges are the responsibility of the customer for changes requested.
Do you allow back orders?
Often. We allow backorders for certain products. Please contact customer service at 800-390-4894 or firstname.lastname@example.org.
Do you allow custom or special orders?
Yes. Special orders can be placed upon request. Lead times and cost will be discussed during initial placement of the order.
Do you allow drop-ship orders?
Yes. Please contact a member of our Sales team at 800-390-4894 or email@example.com to set up a drop-ship arrangement.
Is Tennessee Webbing able to ship blind if I provide a packing slip?
Yes. Please contact a member of our Sales and Customer Service team at 800-390-4894 or firstname.lastname@example.org to place your order and make blind shipping arrangements. TN Webbing Products will ship blind to most U.S. locations. Blind shipments cannot be done internationally.
Can you hold _______ yards for me for a few days?
Yes. We can hold a specific product for you up to 7 business days. Contact our sales and customer service team to make arrangements.
I received my order and the webbing shade/color is not what I expected.
We make every effort to sort our surplus seatbelt webbing by shade. We offer mixed shades of webbing at a lower price. If your order included webbing shade variations please contact us. As part of our 100% Satisfaction Guarantee we want to ensure you receive the product you need. Please contact our Sales and Customer Service team at 800-390-4894 or email@example.com to discuss your options.
Do you sell mixed shades of webbing?
Yes. We sell mixed shades of webbing a reduced price. Please contact our Sales and Customer Service team at 800-390-4894 or firstname.lastname@example.org for color availability and to place your order.
How do I cancel my order?
If you must cancel an order and it has not been shipped please contact a member of our Sales and Customer Service team at 800-390-4894 or email@example.com. If your order has been shipped an RGA must be initiated.
What is your satisfaction guarantee?
We believe in providing exceptional customer service. We will go to any length to make sure that your expectations of our service and our products are met. If you are unhappy with the product or the service you have received please contact us at firstname.lastname@example.org or by calling 800-390-4894. We will make it right – up to, and including sending a replacement product or accepting your return. Read more here.
What is your return policy?
As part of our 100% Satisfaction Guarantee we will make every effort to ensure you are happy with your purchase. Standard products may be returned to TN Webbing Products with written authorization (RGA). If you must return your purchase, we will honor your return. Please contact your sales or customer service representative to start the RGA process.
I want to return my purchase. What do I do?
If you need to return your purchase please initiate the RGA process described below.
How do I begin the RGA process?
Step 1 – Initiating the RGA
Contact your customer service representative at 800-390-4894 or email@example.com to obtain a Return Goods Authorization (RGA) number.
Step 2 – Clearly mark merchandise with RGA number
Clearly write the RGA number on the return. Returned goods without an RGA number may be credited to the wrong account or not credited to any account.
Step 3 – Shipping arrangements and cost for freight
If a mistake on your order was made by TN Webbing we will make it right. In this case we will arrange for, and cover the cost of, return shipping. Freight or shipping arrangements and cost are your responsibility if the error was made on your side.
Step 4 – Processing
Once the freight has been received by TN Webbing we will match it to the proper RGA number and process the return.
Step 5 – Issuing Credit
Once the return has been processed a credit will be issued to your TN Webbing account by our accounting department within 3 business days. If you need a specific credit method (such as check, credit card, etc.) please contact your customer service representative at 800-390-4894 or firstname.lastname@example.org.
How can I track my shipped order?
Contact customer service at 800-390-4894 or email@example.com to obtain a tracking number. Our team will be happy to track the shipment for you.
What freight carriers do you use?
We have long-standing relationships with many freight carries. Currently our freight carrier relationships include: AAA Cooper, Averitt Express, Central Transport, Conway, Estes, FedEx Freight, Old Dominion, R&L, Southeastern Freight Lines, UPS Freight, and YRC.
We ship smaller packages via FedEx and United Parcel Service (UPS).
Can I use my own freight carrier or Third Party Logistics company?
Yes, however you will likely experience increased processing time for your order due to more people being involved in the process. Please understand that you will be responsible for the order contents once it leaves our dock. If you choose to arrange your own freight carrier or third party logistics company (3PL) the tips below can help the process run smoothly:
- Work closely with your sales or customer service rep to arrange a pick up time.
- Clearly communicate to TN Webbing what 3PL you use (if applicable), what carrier is picking up the freight and when they are doing it.
- If you use a 3PL for your freight, clearly communicate name of both the 3PL and the actual freight carrier. This will avoid confusion on pick up.
- Freight pick up hours are between 2:30 – 4:30 pm EDT. Please arrange pick up times during these hours only.
- To avoid confusion at pick up make sure the driver knows the name of your company.
What are the advantages of TN Webbing arranging the freight/shipping for my order?
Competitive Pricing. Due to our long-standing relationships, and volume of what we ship, we can save money on your freight expense.
Responsibility for Damage in Transit
If you allow TN Webbing to arrange for freight/shipping of your order we will take responsibility for making sure your freight arrives in good condition. If your order is damaged in transit we will make sure you have replacement product for what was damaged and work with the freight carrier to investigate the issue.
If you choose to arrange, and pay, for your freight directly any damage claims must be handled by you. TN Webbing will have no control or responsibility once it leaves our dock.
Can I get a quote on shipping charges?
Yes. Contact customer service at 800-390-4894 or firstname.lastname@example.org to place your order and ask for a shipping quote.
Can I have this sent overnight even though it is after 1:00 pm?
Not usually. In certain cases we can expedite an order if it is placed after 1:00 pm. This request is handled on a case by case basis and depends on product availability, size of the order, availability of warehouse personnel to process quickly and whether the freight/shipping carriers have picked up shipments for the day.
My product was damaged when I received it. What are my options?
If we routed the shipment, and it was shipped pre-paid, we will replace the damaged product if possible and handle the freight claim. If you routed the shipment, or it was shipped collect you will be responsible for handling the freight claim.
How can I establish payment terms?
New customers must complete our New Customer Setup Process to establish terms. The process is simple and easy. Click here to get started.
What are your standard payment terms?
Our standard terms are Net 30. If you require different terms please contact your Sales Representative at 800-390-4894 or email@example.com.
Can I pay with credit card?
Yes. Please contact your customer service representative or accounts receivable to provide card information. For your security do NOT send payment information via email.
What other payment methods do you offer?
For customers who must use an alternative payment method we accept wire transfer, ACH payments and C.O.D. deliveries in some cases.
My credit card statement says Adrian’s, Inc. Who is Adrian’s, Inc?
Adrian’s, Inc. is the parent company for Tennessee Webbing Product (TN Webbing.). All credit card statements will reflect the name Adrian’s., Inc.
Do you charge sales tax on any of your products?
Adrian’s, Inc. (TN Webbing) is required by law to collect sales tax on orders shipped to Tennessee. If you are shipping to a Tennessee location the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.
Important Sales Tax Information
Tennessee. Please be aware that purchases shipped to Tennessee may be subject to Tennessee Use Tax (T.C.A. § 67-6-210) unless an exemption exists under Tennessee law. A sale is not exempt under Tennessee law because it is made through the Internet. Payments of applicable Tennessee use tax may be made through the Tennessee Department of Revenue’s Website.
My invoice is incorrect. What do I do?
All invoices are checked for accuracy before billing, however errors can occasionally occur. If you find a possible error on your invoice please contact our accounting department at 800-390-4894 or firstname.lastname@example.org to inform us of the error. We will review your invoice for accuracy and make any adjustments necessary.
My invoice is past due but I need to place an order. Who should I contact?
All past due invoices must be paid for before a new order can be processed and shipped. Contact our accounting department at 800-390-4894 or email@example.com to inquire about special arrangements.
How do I contact your Customer Service team?
We are here to serve you. You can contact our friendly customer service team in the following ways:
- Complete the Contact Us Form
- Email us at firstname.lastname@example.org or email@example.com.
- Call us at 1-800-390-4894
What are the hours of operations for Customer Service?
TN Webbing customer service is open Monday – Friday 8:30 am – 4:30 pm Eastern Time excluding holidays.
What is your Holiday 2016 Office Schedule?
So that our employees may spend time with their families over the holiday season, Tennessee Webbing Products will be closed or have abbreviated days as follows:
Orders placed after 10 a.m. Tuesday, November 22 will be shipped on Monday, November 28.
Wednesday, November 23: Office closes at noon EST
Thursday, November 24: Office closed
Friday, November 25: Office closed
Orders placed after 10 a.m. Wednesday, December 21 will be shipped on Tuesday, December 27.
Thursday, December 22, 2016: Office closes at noon EST
Friday, December 23, 2016: Office closed
Monday, December 26, 2016: Office closed
New Year Holiday
Orders placed after 10 a.m. Friday, December 30 will be shipped on Tuesday, January 3.
Monday, January 2, 2017 Office closed
How do I subscribe or unsubscribe from any of your mailing lists?
- SUBSCRIBE Stay up-to-date on specials, behind the scenes and more by subscribing to our email list here.
- UNSUBSCRIBE We will be sad to see you go but completely respect your right to unsubscribe from any of our lists. Click the unsubscribe link located in any of our marketing emails or by sending an email to firstname.lastname@example.org with “unsubscribe” in the subject line. You will be immediately removed.
How do I find you on social media?
There are many ways to connect with us.
Subscribe to our newsletter
How do I contact your marketing department?
You can contact our marketing team in the following ways:
- Complete the Contact Us Form
- Email us at email@example.com
How do I contact your public relations department?
You can contact TN Webbing Public Relations in the following ways:
- Complete the Contact Us Form
- Email us at firstname.lastname@example.org