We believe in providing exceptional customer service. We will go to any length to make sure that your expectations of our service and our products are met. We are pleased to offer a 100% satisfaction guarantee. If you are unhappy with the product or the service you have received please contact us at firstname.lastname@example.org or by calling 800-390-4894. We will make it right up to, and including sending a replacement product or accepting your return. Standard products may be returned to TN Webbing Products with written authorization (RGA). You can find out more about the RGA process here. Read the blog post from our CEO about our 100% Satisfaction Guarantee.